Total Triage System

Since Wednesday 10 January 2024, we are operating a total triage system, where every request for a GP appointment is triaged by our GP team. To request a doctors appointment we are asking all our patients to use an online form where possible. If you find it difficult to use a computer or a smartphone, you can telephone our reception on 020 8669 6186 or attend in person and our receptionists will fill out the form on your behalf. Our reception staff are not able to book an appointment with a GP directly.

Test Results

We no longer provide copies of results to patients as this takes up valuable admin staff time and they are available online.

Getting your test results

Once a doctor has reviewed your test results, you can view them:

Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.

If your result shows anything which requires immediate action, we will make every reasonable effort to contact you about this. For this reason, please do ensure that your contact details are kept up to date. If you need to update your contact details, you can complete the Change Personal Details form.

Questions about your results

If you need to enquire about your results please do so after 11:00am weekdays when the phones may be less busy and choose option 4 on the system for reception.

Confidentiality

The NHS has strict policies relating to confidentiality and data protection and we can only release test results to the adult to whom they relate unless that person had given prior permission for the release of their data and information or are not capable of understanding the results.

Non-urgent advice: If the test was arranged by your hospital consultant

If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice.

Laboratory tests

For information on what your laboratory test results mean please visit Lab Tests Online.

Please note, this website does not give you access to your actual results, but will provide an explanation of what the varying tests are and what the results mean.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen. Failure to do so may mean that the test will need to be repeated. 

Please note that when bringing in a sample to the surgery only samples in the correct container can be accepted. These are available from reception.

Tests Performed Outside of the NHS Including Abroad

These results will not appear on any NHS systems, therefore are not accessible to NHS clinicians (unless the referral was made by your NHS care provider). If you have had tests outside of the NHS it is your responsibility to provide us with copies or originals of all the test results in order that we do not duplicate tests. If you are unable to do so you may be referred to an appropriate UK setting for the same test. This is to ensure we comply with best practice care standards. If you do not wish to have a repeat test you will be asked to give informed dissent.