Any urgent requirements should always be addressed with the practice by telephone.
Arranging your appointment
- phone us Monday to Friday. Phone lines for appointments open at 8:00am and again at 2:00pm. The earlier you go online or call the more likely you are to get an appointment that day
- All medical matters (not nurse appointments) will be addressed on the day. This is to reduce the wait to see or speak to a clinician and to ensure the workload across all our clinical staff is managed appropriately
- If you need to speak to a clinician about a medical matter, routine or urgent, you will need to go online or call that day to make an appointment. You will be able to choose a telephone or a face to face appointment. If you think you may need to be examined please select a face to face appointment
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
- practice extended hours (Wednesday 6:30pm to 7:30pm and Saturday mornings) and all nurse appointments can be booked by telephone to the practice
- evening or weekend appointments are available on request by calling the surgery during opening hours.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Clinical Staff Rota
Please see the Clinical Staff Rota or ask for a copy from reception. This will detail the normal clinical rota and the days specific doctors are expected to be available as this may help you make your choice and ensure continuity of care where appropriate. This rota is, however, subject to change as detailed.
Urgent same day care appointments
To request an urgent appointment for today:
- Urgent matters will normally be dealt with on the same day and reception will add you to the daily triage list for a clinician to call you back. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you
- You should request this with reception via option 4 of our phone system between 8:00am to 11:00am and 2:30pm to 5:30pm Monday to Friday
- You will be spoken to by the next available clinician and it is not normally possible to request or guarantee a specific person
- visit the surgery and speak with a receptionist, Monday to Friday.
All appointments with the doctors and physician associates are by telephone in the first instance. If the clinician believes you need to be seen face to face they will give you an appointment to come into the surgery.
Urgent matters will normally be dealt with same day and non-urgent routine matters referred to the next available appointment.
Access the GP online appointment system
Manage your appointments via our online service: Online appointments will be available from 7:00am and 1:00pm Monday to Friday and we would strongly encourage you to use online services where possible to avoid delays on the phone. Online consultations are also available using AccuRx where you can record your query and someone will be in touch.Login for Online Services Register for Online Services
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call – If you wish to have a video consultation with a GP please make this clear when booking.
Appointments by phone, or video call can be more flexible and often means you get help sooner.
If you need help when we are closed
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call
- if you need an interpreter
- if you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:
- We will explain to you why the examination is necessary and give you the opportunity to ask questions.
- We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
- We will obtain your permission before carrying out this examination You will be offered a chaperone.
- At all times we will respect your privacy during the examination and while dressing and undressing.
Your doctor and the nursing staff will be happy to discuss any concerns you have about this.
How can you make the most of your virtual consultation?
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.