Total Triage System

Since Wednesday 10 January 2024, we are operating a total triage system, where every request for a GP appointment is triaged by our GP team. To request a doctors appointment we are asking all our patients to use an online form where possible. If you find it difficult to use a computer or a smartphone, you can telephone our reception on 020 8669 6186 or attend in person and our receptionists will fill out the form on your behalf. Our reception staff are not able to book an appointment with a GP directly.

Can I see the GP or Nurse on my own?

Our doctors and nurses will listen to you and take your concerns seriously, sometimes, young people can find it more difficult than adults to talk about the underlying problem and the reason for seeing a GP.

As a young person, you can be seen on your own, with no lower age limit. Our reception staff can make an appointment for you to see a GP without a parent if you would prefer to.

If you come with a parent/carer/friend, you can still be seen on your own for part of the consultation while they wait outside.

People aged 16 or over are entitled to consent to their own treatment. This can only be overruled in exceptional circumstances.

Like adults, young people (aged 16 or 17) are presumed to have sufficient capacity to decide on their own medical treatment, unless there’s significant evidence to suggest otherwise.

Children under the age of 16 can consent to their own treatment if they’re believed to have enough intelligence, competence and understanding to fully appreciate what’s involved in their treatment. This is known as being Gillick competent.

There is also a handy leaflet that you can download or view regarding accessing GP online services.