Total Triage System

Since Wednesday 10 January 2024, we are operating a total triage system, where every request for a GP appointment is triaged by our GP team. To request a doctors appointment we are asking all our patients to use an online form where possible. If you find it difficult to use a computer or a smartphone, you can telephone our reception on 020 8669 6186 or attend in person and our receptionists will fill out the form on your behalf. Our reception staff are not able to book an appointment with a GP directly.

Patient Participation Group

Patient Participation Groups meet regularly to help improve services at their GP practice and to feed ideas into the planning of health services. Attending your local patient participation group means you can work with your practice to deal with issues that affect you, other local people and your GP surgery.

Who can join?

Any patients over the age of 16 registered with the practice.

How do I join the group?

Please register with our PPG. The group will have a chair, vice chair and secretary and will be supported by the Practice Manager and other staff from time to time. The group will also be supported by Healthwatch Sutton.

What does the group discuss?

The aim is to be a “critical friend” to the practice, and the group has contributed ideas to the appointments system, the garden area, online services including prescriptions, privacy at reception. It also has two representatives on Sutton’s Patient Reference Group who give wider system feedback to the group.

When do we meet?

Quarterly and currently virtual via Teams.

Non-urgent advice: Date of next Patient Participation Group meeting

Date(s) to be announced

Join our Patient Participation Group

If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below.

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

The National Association of Patient Participation

The national association for patient participation aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P.

PPG Minutes

Please view our Patient Participation Group Minutes:




The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.